Customer Facilities

Customer Facilities


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Good to Know

  • City Centre Location
  • Mon-Sat: 9am - 2am Sunday: 10am - 2am
  • 266 Parking Spaces
  • 0191 223 5000


  • 276 secure car park spaces (10 with disabled access) 2 floor underground car park
  • 3 accessible passenger lifts providing disabled access from both car park levels to ground, first and second floor of The Gate
  • Automated accessible customer doors at main Gate entrance on Newgate Street
  • Excellent disabled access throughout entire building
  • Extensive CCTV coverage of the centre and surrounding area and Radio link controlled from The Gate control room
  • First aid trained customer support officers, available to help customers during opening hours
  • Cash points located on 2 levels
Party Planner
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